Everything You Need to Know for a Seamless Experience.
At ChickiPlayland, we believe the planning process should be as seamless and sophisticated as the event itself. We understand that every detail matters when creating a dream-like atmosphere for your little ones, which is why we’ve curated this comprehensive guide to help you feel confident in your booking. From our rigorous sanitization protocols to the logistics of our white-glove setup, you’ll find everything you need here to ensure a flawless, stress-free experience for your upcoming celebration.
We are a luxury event rental company specializing in chic soft play, modern bounce houses, and custom balloon artistry for discerning families in the Niagara Region.
We proudly serve the Niagara Region and surrounding areas. Delivery fees may apply depending on the distance from our hub.
Our equipment is curated for aesthetic appeal, using modern neutral tones and high-quality materials. We prioritize meticulous cleanliness, professional styling, and a white-glove setup experience.
Absolutely. Our soft play equipment is designed specifically for crawlers and toddlers up to age five, featuring high-density foam and non-toxic materials.
Yes, ChickiPlayland is fully insured. We can provide a COI (Certificate of Insurance) for venues upon request.
You can book directly through our website’s "Book Now" portal or submit an inquiry form for custom balloon and event setups.
To ensure availability, we recommend booking 4–8 weeks in advance, especially for weekend events.
Yes, a non-refundable retainer is required to secure your date. The remaining balance is due 7 days before your event.
If you need to cancel, your deposit can be applied to a future date within 12 months, provided you notify us at least 14 days in advance.
Yes, you can upgrade your package at any time, subject to equipment availability. Downgrades are permitted up to 21 days before the event.
While we have curated tiers, we love creating bespoke setups. Contact us for a custom quote tailored to your theme.
Hygiene is our top priority. Every piece of equipment is deep-cleaned and sanitized with hospital-grade, non-toxic, biodegradable cleaners before and after every use.
Yes! We use a specialized commercial ball-cleaning machine that sanitizes each ball thoroughly.
Yes. To keep our equipment "luxury" for every guest, we require: No shoes, no food/drinks, no sharp objects, and no face paint/glitter inside the play areas.
Small wear and tear is expected, but significant damage or permanent staining (like face paint) will result in a replacement fee.
Depending on the package size, setup typically takes 45–90 minutes. We arrive early to ensure everything is perfect before your guests arrive.
Yes, our team handles the heavy lifting. The price includes professional installation and pack-down.
Yes, provided the ground is level, dry, and clear of debris. We do require a shaded area or tent for soft play to prevent the equipment from getting too hot.
For outdoor events, we require a "Plan B" indoor location. If no indoor space is available, we will work with you to reschedule, as we cannot set up in rain or high winds.
Yes, we require a dedicated outlet within 50 feet of the setup. If your event is at a park, you may need to rent a generator from us.
Discover a sophisticated world of chic soft play, pristine white bounce houses, and bespoke balloon décor.
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